Return and Refund Policy

Return and Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

• be unused, unworn, and unwashed
• be in original condition
• have all original tags attached
• be returned in the original packaging where possible

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• final sale items
• gift cards
• personalized or customized items
• underwear, socks, or intimate wear where hygiene concerns apply

3. Return Process

To request a return, please contact us at 710503469@qq.com with your order number and reason for return.

If your return request is approved, we will provide return instructions. Items sent back without prior approval may not be accepted.

4. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at 710503469@qq.com and include clear photos of the issue. We will review the case and provide a suitable solution, which may include a replacement, store credit, or refund.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method within 5 to 10 business days. Processing times may vary depending on your bank or payment provider.

7. Exchanges

We do not guarantee direct exchanges. If you would like a different size or item, please contact us first at 710503469@qq.com.

8. Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

To request cancellation, contact us as soon as possible at 710503469@qq.com.